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Knowledge base
Searching and booking
Search tips
5
How can I tell if a listing allows pets?
How do I know if a listing is available?
How do I use search filters?
How to search for a tiny house?
What does the room type of a listing mean?
Booking places to stay
8
How do I book a tiny house?
Can I book on behalf of a friend or family member?
Can children stay in a tiny house?
Are pets or dogs allowed in the tiny house?
Is there WIFI and/or mobile reception in the tiny house?
View all 8
Communicating with hosts
1
Can I message a host without booking a reservation?
Listings specific questions
32
6Sixteen The Banks - Are pets/ dogs allowed?
6Sixteen the Banks - Is self check in or late check in allowed?
6Sixteen the Banks - Is there an oven or tv?
6Sixteen the Banks - What activities are available/ included?
Altitude - Are pets allowed?
View all 32
Your reservation and stay
Changes
2
Can I change my reservation during the trip?
How do I change the number of guests?
Cancellations
6
Can I cancel a reservation I made accidentally?
Cancellation policy details
How do I cancel a reservation request?
How do I cancel my reservation for a place to stay?
What happens if my host cancels my reservation?
View all 6
Checking in
4
Can we check in late or after office hours?
Can we request for early check in/ late check out?
How do I check in?
What should I do if something's missing or not as expected when I check in?
Troubleshooting
5
How do I contact my host?
How do I handle a disagreement with my host after a trip?
What should I do if I break something at the place I'm staying?
What should I do if I can't get in touch with my host?
What should I do if I forgot something at a place I stayed?
Your stay with us
6
What are the house rules?
What should I expect in this tiny house experience?
Is there a toilet in the tiny house?
How big is the tiny house?
Is there hot water for showers?
View all 6
Payments, pricing and refunds
Paying for a reservation
8
Can I change my payment method for a confirmed reservation?
Do I have to pay if my reservation request isn't accepted by the host?
How do I use PayPal to pay?
How is the price determined for my reservation?
What if a host asks for more money?
View all 8
Refunds
4
Do I get a full refund if I cancel?
How is my refund calculated if I cancel my reservation?
When will I get my refund?
Why can't we get a refund if we cancel at the last minute?
Pricing and fees
5
How is the price determined for my reservation?
What is a cleaning fee?
What is an extra guest fee?
What is the Tiny Away service fee?
Why did the price of my reservation change after I selected dates?
Coupons and gift cards
4
Can I use a coupon code for a reservation I’ve already made?
How do I use a coupon code?
What happens to the coupon I used if my host cancels?
What should I do if my coupon code isn’t working?
Invoices and receipts
1
How do I print my invoice?
Taxes
1
How do taxes work for guests?
Your account
Creating an account
2
How do I create an account?
Which internet browsers work best on Tiny Away?
Managing your account
2
How do I reset or change my password?
How do I update my profile?
Reviews
2
Can I edit a review I wrote?
How do reviews work for stays?
Rewards
0
Safety and accessibility
Safety concerns
5
Carbon monoxide detector
I’m a guest. What do I do if I feel unsafe during a trip?
What are some safety tips for guests of places to stay?
What is Tiny Away doing to ensure guests are safe with their hosts?
What should I do if I'm concerned about the location of a place I'm staying?
Safety tips
0
Reporting issues
0
Accessibility
0
Bush fire
3
Check on road conditions in NSW
Check on road conditions in VIC
Air quality
About Tiny Away
Getting started
3
How do I create an account?
How do I contact Tiny Away?
How can I give feedback about Tiny Away?
How Tiny Away works
5
What is Tiny Away and how does it work?
How does land hosting work?
How sustainable are the tiny houses in Tiny Away?
Can I buy a tiny house from you?
Can I list my tiny house or unique accommodation on Tiny Away?
Messaging
1
How do I contact my host?
Community standards
5
How can I be a considerate guest?
Tiny Away's content policy
What are Tiny Away's standards and expectations?
What are Tiny Away’s rules about potentially dangerous animals?
What are Tiny Away’s rules about security cameras and other recording devices in the stay?
Partnership
2
Is Tiny Away open to partnering with any brand?
Is Tiny Away open to social media influencers to promote the tiny house experience?
For internal reference
Archive
3
Service Recovery
Service Recovery Policy
Covid-19 Policy
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