Most refunds arrive within 14 days, but for some payment methods and regions, it might take longer.


We send your refund within 3 work days from the day your reservation is cancelled. Once we send it, the refund is on its way, and your payment provider (for example, your bank or credit card issuer) will have the most up-to-date info about when funds will arrive.


Here are estimates of when you can expect to see a refund – it all depends on how you paid and where you live:

Major credit cards, including prepaid credit and debit cards: 5-15 business days, except in Brazil where it can take up to 2 credit card statements 

PayPal: Within 24 hours 

Stripe: Within 24 hours