Discover Nature. Stay in Comfort

Paying for a reservation 8

• Can I change my payment method for a confirmed reservation?
• Do I have to pay if my reservation request isn't accepted by the host?
• How do I use PayPal to pay?
• How is the price determined for my reservation?
• What if a host asks for more money?

View all 8

Refunds 4

• Do I get a full refund if I cancel?
• How is my refund calculated if I cancel my reservation?
• When will I get my refund?
• Why can't we get a refund if we cancel at the last minute?

Pricing and fees 5

• How is the price determined for my reservation?
• What is a cleaning fee?
• What is an extra guest fee?
• What is the Tiny Away service fee?
• Why did the price of my reservation change after I selected dates?

Coupons and gift cards 4

• Can I use a coupon code for a reservation I’ve already made?
• How do I use a coupon code?
• What happens to the coupon I used if my host cancels?
• What should I do if my coupon code isn’t working?

Invoices and receipts 1

• How do I print my invoice?

Taxes 1

• How do taxes work for guests?