Discover Nature. Stay in Comfort

Search tips 5

• How can I tell if a listing allows pets?
• How do I know if a listing is available?
• How do I use search filters?
• How to search for a tiny house?
• What does the room type of a listing mean?

Booking places to stay 8

• How do I book a tiny house?
• Can I book on behalf of a friend or family member?
• Can children stay in a tiny house?
• Are pets or dogs allowed in the tiny house?
• Is there WIFI and/or mobile reception in the tiny house?

View all 8

Communicating with hosts 1

• Can I message a host without booking a reservation?

Listings specific questions 32

• 6Sixteen The Banks - Are pets/ dogs allowed?
• 6Sixteen the Banks - Is self check in or late check in allowed?
• 6Sixteen the Banks - Is there an oven or tv?
• 6Sixteen the Banks - What activities are available/ included?
• Altitude - Are pets allowed?

View all 32

Changes 2

• Can I change my reservation during the trip?
• How do I change the number of guests?

Cancellations 6

• Can I cancel a reservation I made accidentally?
• Cancellation policy details
• How do I cancel a reservation request?
• How do I cancel my reservation for a place to stay?
• What happens if my host cancels my reservation?

View all 6

Checking in 4

• Can we check in late or after office hours?
• Can we request for early check in/ late check out?
• How do I check in?
• What should I do if something's missing or not as expected when I check in?

Troubleshooting 5

• How do I contact my host?
• How do I handle a disagreement with my host after a trip?
• What should I do if I break something at the place I'm staying?
• What should I do if I can't get in touch with my host?
• What should I do if I forgot something at a place I stayed?

Your stay with us 6

• What are the house rules?
• What should I expect in this tiny house experience?
• Is there a toilet in the tiny house?
• How big is the tiny house?
• Is there hot water for showers?

View all 6

Paying for a reservation 8

• Can I change my payment method for a confirmed reservation?
• Do I have to pay if my reservation request isn't accepted by the host?
• How do I use PayPal to pay?
• How is the price determined for my reservation?
• What if a host asks for more money?

View all 8

Refunds 4

• Do I get a full refund if I cancel?
• How is my refund calculated if I cancel my reservation?
• When will I get my refund?
• Why can't we get a refund if we cancel at the last minute?

Pricing and fees 5

• How is the price determined for my reservation?
• What is a cleaning fee?
• What is an extra guest fee?
• What is the Tiny Away service fee?
• Why did the price of my reservation change after I selected dates?

Coupons and gift cards 4

• Can I use a coupon code for a reservation I’ve already made?
• How do I use a coupon code?
• What happens to the coupon I used if my host cancels?
• What should I do if my coupon code isn’t working?

Invoices and receipts 1

• How do I print my invoice?

Taxes 1

• How do taxes work for guests?

Creating an account 2

• How do I create an account?
• Which internet browsers work best on Tiny Away?

Managing your account 2

• How do I reset or change my password?
• How do I update my profile?

Reviews 2

• Can I edit a review I wrote?
• How do reviews work for stays?

Rewards 0

Safety concerns 5

• Carbon monoxide detector
• I’m a guest. What do I do if I feel unsafe during a trip?
• What are some safety tips for guests of places to stay?
• What is Tiny Away doing to ensure guests are safe with their hosts?
• What should I do if I'm concerned about the location of a place I'm staying?

Safety tips 0

Reporting issues 0

Accessibility 0

Bush fire 3

• Check on road conditions in NSW
• Check on road conditions in VIC
• Air quality

Getting started 3

• How do I create an account?
• How do I contact Tiny Away?
• How can I give feedback about Tiny Away?

How Tiny Away works 5

• What is Tiny Away and how does it work?
• How does land hosting work?
• How sustainable are the tiny houses in Tiny Away?
• Can I buy a tiny house from you?
• Can I list my tiny house or unique accommodation on Tiny Away?

Messaging 1

• How do I contact my host?

Community standards 5

• How can I be a considerate guest?
• Tiny Away's content policy
• What are Tiny Away's standards and expectations?
• What are Tiny Away’s rules about potentially dangerous animals?
• What are Tiny Away’s rules about security cameras and other recording devices in the stay?

Partnership 2

• Is Tiny Away open to partnering with any brand?
• Is Tiny Away open to social media influencers to promote the tiny house experience?

Archive 3

• Service Recovery
• Service Recovery Policy
• Covid-19 Policy