Archive
Service recovery for guests' experiences Guidelines: Depending on the scenario/severity, you can choose to give voucher, or refund, or voucher + r...
Fri, 29 Jan, 2021 at 5:56 PM
Objective : To keep the customers happy. Pls use this as a reference guide to help you in doing service recovery for our guests. The suggested ...
Sun, 27 Feb, 2022 at 11:52 AM
Changes to our cancellation policy We understand that in these times of uncertainty, we all wish for greater flexibility in planning our trips. We hear ...
Thu, 17 Dec, 2020 at 10:58 AM
Here are the booking fees which the various platforms are charging us right now: 1. Airbnb - usually 3%, can be up to 13% 2. Booking.com - 10 - 15% 3. Ago...
Wed, 11 Nov, 2020 at 4:14 PM
Typically for social visits from our company or for influencers and journalists that we have booked in to stay, we don’t earn any rental income from it. Hen...
Tue, 16 Jun, 2020 at 11:49 PM
Australian Government Department of Health : https://www.health.gov.au Prime Minister of Australia's Cabinet statements : https://www.pm.gov.au ...
Wed, 28 Jul, 2021 at 5:21 PM
Here are screen recordings of what I shared just now in the meeting : How to charge card in Stripe if payment could not be collected in Guesty : https:/...
Tue, 7 Dec, 2021 at 4:12 PM