Archive
Service recovery for guests' experiences Guidelines: Depending on the scenario/severity, you can choose to give voucher, or refund, or voucher + r...
Fri, 29 Jan, 2021 at 5:56 PM
Objective : To keep the customers happy. Pls use this as a reference guide to help you in doing service recovery for our guests. The suggested ...
Sun, 27 Feb, 2022 at 11:52 AM
Changes to our cancellation policy We understand that in these times of uncertainty, we all wish for greater flexibility in planning our trips. We hear ...
Thu, 17 Dec, 2020 at 10:58 AM